A waiver must be completed before class participation. A waiver is included in the online registration process.
Low attendance class cancellations
Morning classes: 4 clients minimum
Must sign up by 10pm the previous day. Classes with 4 or fewer clients signed up by 10pm will be cancelled.
Afternoon/Evening classes: 3 clients minimum
Classes with 3 or fewer clients signed up 2 hours prior to class time will be cancelled.
An email notification will be sent in the event of a cancellation. Ensure that your Mindbody profile is set to allow email notifications. AX Fitness is not responsible for missed communications based on your email preferences. Please ensure that AX Fitness emails are not landing in your spam/junk.
No call, no show fee: $20.
Cancellations must be completed 2 hours before afternoon/evening classes and by 10pm the night prior to morning classes. You will not be charged for class cancellations made by AX Fitness.
Waitlist: If you are on a waitlist, do not sign up for multiple class times that day.
Account Suspensions: Temporary account suspensions for contracts are available with a medical recommendation from a physician at time of injury or illness. Maximum Suspension is 3 months.
Medical suspensions are not automatic and are subject to ownership approval. Medical recommendations must come from your diagnosing physician from an accredited medical clinic. Recommendations must include diagnosis and a reasonable time frame for return. Some exceptions may be extended to high risk pregnancies, chronic disease, or serious bodily injury or dismemberment.
All sales are final. We do not offer refunds, returns, or credits.
Contracts: When purchasing a contract package, you are responsible for the full term of the contract. Temporary account suspensions for contracts are available with a medical recommendation from a physician at time of injury or illness. Maximum Suspension is 3 months.
Packages and Groupon: Established expiration dates will not be extended for any reason.
Promotions: Deals or promotions have expiration dates that may be extended only at the owner’s discretion.
Referral program: When you refer a someone who purchases a contract you are eligible for a 10% discount on your contract for the length of the new client’s contract. This discount is not automatically applied to your account. One of you must notify AX Fitness to have the discount applied to the your account.
Health insurance reimbursement: For health insurance reimbursement options you must contact your healthcare provider to see if they will accept a record of your monthly visits. You will be able to access this yourself from your Mindbody profile. AX Fitness is not currently enrolled in any frequent fitness discount programs.
- All clients must be at least 18 years old.
- No minors allowed unless authorized by AX Fitness.
- No pets allowed unless authorized by AX Fitness.
- AX Fitness is not responsible nor liable for lost or stolen items.